Customer Solutions Engineer
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Role Details
Company: US-headquartered B2B SaaS startup
Industry: Construction technology / data infrastructure
Location: San Francisco, California
Employment Type: Full-time
Work Arrangement: In-office, five days per week
Salary: $110,000–$180,000
Experience: 1–7 years
About the Company
An early-stage, venture-backed SaaS business building real-time data infrastructure for the construction industry. The platform connects legacy software systems and helps construction businesses manage and integrate their data more efficiently.
The company combines early-stage growth potential with an established customer base, recurring revenue, and profitability.
About the Role
The company is hiring a Customer Solutions Engineer to support its sales and customer onboarding growth. This is a hybrid role combining solutions engineering, customer success, technical implementation, and project management.
The successful candidate will become an expert in the product and own the customer journey from technical discovery and sales demonstrations through implementation, onboarding, and ongoing customer success. Reporting directly to the co-founder/CEO, they will work closely with sales, product, and engineering teams to resolve technical challenges, improve customer outcomes, and build scalable processes.
Responsibilities
Lead customer discovery calls and product demonstrations, explaining the platform and its technical capabilities.
Qualify prospects, answer technical questions, identify potential blockers, and assess implementation requirements.
Own customer onboarding and implementation from sales handoff through go-live.
Configure the product to meet customer needs and train users on integrations, workflows, and common issues.
Manage multiple implementations simultaneously, tracking timelines, milestones, risks, and outstanding tasks.
Troubleshoot technical issues and collaborate with product and engineering teams on solutions.
Build and maintain customer documentation, FAQs, demo materials, and implementation best practices.
Identify churn risks, customer feedback, and opportunities for renewals and expansion.
Improve onboarding processes through templates, automation, tooling, and standardized workflows.
Define and track implementation KPIs, helping the company scale onboarding across hundreds or thousands of customers.
Requirements
1–7 years of experience in a customer-facing technical role, such as customer success, solutions engineering, SaaS implementation, integrations, or technical account management; alternatively, relevant operations experience at a VC-backed startup.
Hands-on, recent B2B SaaS implementation or onboarding experience within the last two years.
Previous startup experience or a strong interest in joining an early-stage company.
Bachelor's degree from a recognized US or Canadian university.
Strong project management, organizational, and process-improvement skills.
Ability to manage multiple customer implementations concurrently, potentially 30 or more.
Strong communication and presentation skills, including the ability to navigate demanding customers and complex situations.
Methodical troubleshooting skills and the ability to learn technical concepts quickly.
Comfort working independently in a fast-paced, evolving environment.
Willingness to work in person in San Francisco five days per week.
Why Join?
Join a profitable, high-growth startup with proven product-market fit.
Work directly with the co-founder/CEO and take ownership of customer outcomes.
Gain broad experience across sales, technical implementation, product, and customer success.
Influence product development and build scalable processes from the ground up.
Solve complex technical challenges in the underserved construction technology industry.
Interview Process
Candidate Submission
Intro Call: Background, career goals, and role fit.
Experience Interview: Review of recent work and project complexity.
Mock Onboarding: Simulated customer onboarding call;
🌍 Remote from anywhere in the globe
Workplace, Culture & Diversity
Corporate culture is essential to allow the organization to differentiate itself. In terms of image on the one hand, it has strengths both internally and externally to consumers. It is indeed a source of cohesion and motivation of employees and it limits conflicts. With customers, it conveys a positive image and can develop a feeling of closeness to the company or even become a criterion of choice.
About Fractal Talent
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