Solutions Engineer, Implementation & Delivery
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Role Details
Company: US-based AI-powered SaaS company
Location: New York City, San Francisco, Austin, Toronto
Employment Type: Full-time
Work Arrangement: In-office, 4–5 days per week
Salary: $150,000–$200,000
Experience: 3–7 years
Visa Sponsorship: Open to eligible visa transfers
Hiring Count: 4
Tech Stack: APIs, system integrations, SQL, Looker, Tableau, BI tools, SaaS platforms, AI/ML platforms, CRM platforms, and data migration.
About the Company
A fast-growing AI software company developing automation solutions for the residential property sector. Its platform supports workflows across leasing, maintenance, renewals, and property management.
About the Role
The company is hiring Solutions Engineers focused on implementation and delivery. You'll own end-to-end technical implementations for enterprise customers, from sales handoff and requirements gathering through configuration, integrations, data migration, and go-live.
You'll work closely with customers and internal teams to deliver successful deployments, manage multiple projects simultaneously, and help develop scalable implementation processes as the company expands its product offerings.
Responsibilities
Own end-to-end customer implementations, from sales handoff through configuration, testing, and go-live.
Gather customer requirements, map workflows, and develop implementation plans.
Configure and troubleshoot APIs, system integrations, and customer data flows.
Manage multiple concurrent implementations across different product areas.
Coordinate with Sales, Customer Success, Product, and Engineering teams.
Support data migration and ensure accurate integration into the platform.
Develop implementation playbooks, configuration templates, and onboarding processes.
Travel to customer sites as required.
Requirements
3–7 years of post-sales implementation or Solutions Engineering experience at a SaaS startup.
Proven ownership of end-to-end customer deployments, from discovery through go-live.
Strong hands-on experience with APIs, system integrations, and data flows.
Ability to independently scope, configure, and troubleshoot integrations.
Experience managing multiple complex implementations simultaneously.
Ability to communicate technical concepts clearly to technical and non-technical stakeholders and manage customer relationships effectively.
Degree in Computer Science, Engineering, or a related field.
Ability to collaborate cross-functionally and work in-office 4–5 days per week, with travel as required.
Benefits
Competitive salary and equity package.
Medical, dental, and vision insurance premiums covered.
Fully paid parental leave.
Unlimited paid time off.
Commuter benefits and meals provided in-office.
Interview Process
Recruiter screening.
Hiring manager interview.
Practical take-home assignment.
On-site interview and presentation of the assignment.
Offer and hiring.
🌍 Remote from anywhere in the globe
Workplace, Culture & Diversity
Corporate culture is essential to allow the organization to differentiate itself. In terms of image on the one hand, it has strengths both internally and externally to consumers. It is indeed a source of cohesion and motivation of employees and it limits conflicts. With customers, it conveys a positive image and can develop a feeling of closeness to the company or even become a criterion of choice.
About Fractal Talent
We Are Fractal Talent, a global community of freelance and fractional recruiters. We provide recruiting expertise to our clients as a virtual extension of their teams, deployed on an embedded, project or per role basis, and matched to client need. Top tier quality, unrivalled flexibility.
If you're a recruiter, come join a community that acts as your outsourced sales function. We align your skills to our clients - with the aim to enrich quality recruiters and enable a far greater flexibility in how you manage your career.